Are you ready to implement business payroll services for your company, but you aren't quite sure whether you should use a large provider like ADP Payroll? Depending on your circumstances, they might be a perfect match. However, it's also a possiblity that they won't be the right provider for your payroll needs.
Difficulties Associated with Using Large Payroll Providers
When you are trying to decide if you should use a large provider like ADP Payroll, it's important to make sure that your processes, reporting, General Ledger program can't interface with theirs. Many times the smaller more regional payroll companies have the ability to customize systems to meet your company's needs. Sometimes, the larger the payroll company is, the more difficult it becomes for them to establish clear communication between departments. Everyone is working hard, but no one seems to be aware of what anyone else is doing. It's a definite plus to be able to call in with an issue and speak with the same payroll specialist all the time rather than receive a case number and a possible call back.
If the payroll company utilizes case management software in lieu of personalized service, your internal payroll department may have to repeat procedures and issues many times if they receive a different customer service rep with each call. Eventually, they might begin to feel like a number rather than like a person. Typically, they are assigned a case number and handled by as many as five or six service people at the communication center. As a result, you don't often have a high level of personalized service.
What Do You Get If You Use a Small Payroll Provider?
What will you get if you decide to use a provider that is smaller than ADP Payroll? Smaller providers typically deliver a higher level of personalized service. You'll never feel like a small fish in a big pond, and you'll probably be assigned to a single individual rather than having to deal with multiple people.
Small providers are anxious to get your business, so they strive to deliver a superlative level of personalized service. They are set up to offer quicker resolutions and deliver a swift response time. Since they stay up to date with the latest developments within the field, smaller payroll providers can deliver advanced technological solutions. Plus, you get a fully customized experience.
Who is a good fit for ADP Payroll?
The best way to determine if your company is a good fit with ADP Payroll is to speak with someone there. That being said, automotive companies are often a good match with ADP Payroll, particularly if they have the same proprietary automotive software that ADP has.
